Things to Consider when hiring a Fabricator
Years in Business
Make sure you ask, "How long have you been in business?" There are many startup businesses out there that may lack the experience and knowledge to perform a quality job. If the fabricator has been in business for a while, you can be sure that you can find out about their performance and workmanship.
One of the key questions to ask a potential granite fabricator is, "Do you have some references that I can see and contact?" Most consumers get caught up in the whole process and never ask for references and make their decision without hearing of any other customer's experiences. Testimonials are a great way to find out what others are saying, and what you, as a consumer can expect.
It is important to find out, up front, if the fabricator will back their product.
It is important to ask if the fabricator has insurance. What will happen if someone gets hurt on your property, or if damage occurs?
Does the fabricator have a showroom and a local granite fabrication facility? If no, you may want to ask, "Where does the work get done?" If the fabricator has a showroom and fabrication facility, you may want to take a look around. You might want to ask questions about the equipment and the fabrication process and see their employees in action.
As with any industry, customer service is important. You might want to find out if the fabricator you are considering has a customer service staff to answer questions that may come up. Do they know the product? Can they answer your questions in regards to stone care and maintenance, and color and material questions, etc.?
While seams are not always avoidable, they do not have to be horrible. Most reputable fabricators are skilled and do their best to make seams tight, smooth, and flat. Make sure you ask questions about how your countertops will be seamed and where. Always ask to see a sample of a seam, if possible.